BTR Bullion Pty Ltd - Market Loss Policy

Introduction

BTR Bullion Pty Ltd ACN 693 443 015) (we, us or our) operates as a physical and online bullion dealer in Victoria, Australia. Due to the live and fluctuating nature of precious metal markets, this Market Loss Policy (Policy) governs all transactions involving bullion Products sold by us.

We encourage anyone with questions about this Policy to contact us directly via the contact details provided on our website or speak with our staff in-store.

Policy Statement

We are committed to conducting business with fairness and transparency whilst protecting both our business and our customers from the financial risks inherent in precious metals trading. Once a transaction price is Locked-In, both parties assume the market risk associated with price movements in accordance with standard bullion industry practice in Australia and internationally.

The purpose of this Policy is to ensure all customers understand their obligations when entering into bullion transactions and the financial consequences that may arise from Order cancellations, Defaults, or market movements.

Application of this Policy

By placing an Order through any of our Channels for our Products, you agree to be bound by this Policy as per our Terms.

This means that this Policy applies to all customers who:

• Purchase bullion Products from us (including gold, silver, platinum, and other precious metals in the form of coins, bars, wafers, or minted/cast products);
• Place Orders under our Terms (/terms-and-conditions) via our website, telephone, email, or in-person at our premises.

By placing an Order with us (whether online, by phone, or in-person), you acknowledge that:

• You have read and understood this Policy and agree to its terms;
• You accept that prices for our Products are volatile;
• You accept full Market Risk of the Order once the Price is Locked-In; and
• You understand the financial consequences of Defaulting on your Order obligations.

What is a price Lock-In?

As per our Terms, a Price is considered "Locked-In" when you Confirm a purchase price for an Order (whether online, by phone, or in-person) following which we will issue you with an Order Confirmation Form containing an Order confirmation number.

At the time of Confirmation by you:

• The Order transaction becomes legally binding on both parties;
• The Price is fixed (Locked-In) based on live market rates at the time of Confirmation; and
• We may immediately hedge our exposure in wholesale markets to manage our risk.

What are your obligations once the price is Locked-In?

No cooling-off period: Due to the rapid and unpredictable nature of precious metals markets, there is no cooling-off period once a Price has been Locked-In. This means that once the Price has been Locked-In, Orders cannot be cancelled without financial consequence.

Payment timeframes: Once a Price is Locked-In, payment must be received in accordance with the Payment Terms specified in the Order Confirmation Form and our Terms. Failure to meet these Payment Terms constitutes a Default under this Policy and our Terms.

What is a customer Default?

A Default occurs when:

• Payment is not received in accordance with the Payment Terms specified in the Order Confirmation Form;
• Payment is reversed, dishonoured, or declined; or
• You refuse to complete the transaction after the Price has been Locked-In.

What happens if you Default?

If you Default in respect of an Order:

• We will cancel or unwind the hedge or wholesale position we have taken in respect of the Order;
• You are Liable to us for any Market Loss arising from the Default;
• You are Liable for our Recovery Costs; and
• We will apply any Deposit (if any) to the Market Loss and Recovery Costs.

Additionally, if you Default in respect of an Order, we reserve the right to:

• Refuse future transactions with you; and
• Require higher Deposits from you in future transactions with us.

Important: If you Default and the market has moved in your favour, you are not entitled to any gain. This means that market movements in your favour do not result in any refund or payment to you.

Market Loss calculation and enforcement

If you Default in respect of an Order, we will cancel or unwind the hedge or wholesale position we have taken in respect of an Order and recalculate the Order value at the current market buy/sell rate at the time of Default.

Market Loss = (Original Contract Value for the Order – Current Market Value for the Order at Time of Default) + any transaction costs + administrative fees + storage, freight, or hedging costs (if applicable for the Order).

We reserve the right to determine the applicable market rate based on our live trading feed and wholesale counterparties.

If you Default in respect of an Order and a Market Loss is calculated:

• You must pay us the Market Loss immediately upon demand;
• You authorise us to deduct the full amount of the Market Loss plus any Recovery Costs from any Deposit you have paid.

If your Deposit is insufficient to cover the Market Loss plus any Recovery Costs, the remaining balance of the Market Loss plus any Recovery Costs remains payable by you, and we reserve the right to pursue recovery through appropriate legal channels, including but not limited to debt collection and legal proceedings.

You acknowledge and agree that the Market Loss and Recovery Costs are a genuine pre-estimate of our loss and are not a penalty.

Your Deposit requirements

Where a Deposit is taken in respect of an Order:

• Deposits are non-refundable in the event of Default - market movements in your favour do not result in any refund or payment to you;
• Deposits will be applied towards any Market Loss and Recovery Costs incurred; and
• To the maximum extent permitted by law including the ACL, any excess Deposit amounts (if any) above the Market Loss and Recovery Costs will be applied to the Order Price balance.

Your risks

Precious metal prices are highly volatile and can move significantly within short periods. By entering into an Order with us for our Services, you acknowledge that:

• Product Prices fluctuate constantly based on live market conditions;
• You accept full market risk once the Price is Locked-In;
• You may be Liable for financial losses if you Default on your obligations; and
• If you Default on your obligations, your Liability may exceed any Deposit paid and the cost of the Order.

You should ensure you understand the financial implications of our Services and are able to complete any transaction before confirming an Order. You should seek independent financial and legal advice before entering into any Order.

Force Majeure Events

We will not be Liable to you for any delay or failure to perform our obligations under our Terms if such delay or failure is caused or contributed to by a Force Majeure Event.

ACL

Certain legislation, including the ACL, and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the supply of the Services by us to you which cannot be excluded, restricted or modified (Consumer Law Rights). To the extent that you maintain Consumer Law Rights at Law, nothing in this Policy excludes those Consumer Law Rights. This Policy does not limit your rights to seek remedies under the ACL for defective Products or failure to comply with consumer guarantees.

Definitions

In this Policy, unless the context otherwise requires, capitalised terms have the meanings given to them in this Policy and in our Terms (/terms-and-conditions).

Updates and review of the Policy

This Policy is subject to review and update from time to time and is available on our website.